These materials comply with national environmental standards and are guaranteed safe. Solid surface primarily consists of aluminium powder and resin, with no formaldehyde added during production. Transparent resin does not release formaldehyde, with formaldehyde emission levels far below national standards. After installation, ventilating for 1-2 days will eliminate any noticeable odor. They pose no health risks to family members and are safe for use in households with the elderly, children, or pregnant women.

Due to variations in screen resolution and color temperature settings across different devices (computers, phones), there may be slight color differences between product images on the website and the actual items. These differences typically fall within 5% and are considered normal. If you have specific color requirements, please contact customer service to request a free sample shipment. Confirm the color before placing your order.

Two preparations must be completed before installation. First, reserve plumbing and electrical points. For instance, pre-install water inlet and drain outlets for bathtubs, with positions determined by the selected bathtub's dimension diagram (customer service will provide detailed diagrams). Second, ensure the bathroom floor is level. If installing a built-in bathtub, also reserve the corresponding recessed space in advance.

No, we do not keep stock. Products are manufactured to order with a production cycle of 30-35 days. Simply changing to a color already available in our color chart does not qualify as customization. Only changes beyond the color chart or alterations to dimensions are considered custom orders, which require a 45-day production cycle.

No. We use waterproof adhesives and grouts specifically designed for bathrooms, capable of withstanding long-term humid conditions. The mosaic surface undergoes waterproof treatment; routine cleaning requires only plain water, avoiding acidic cleaners, which effectively prevents mold growth and tile detachment.

Yes, we provide English customer support. You can contact us via email or WhatsApp. Our support team will offer written guidance and visual demonstrations, and can arrange video remote assistance if necessary.

High-quality transparent resin bathtubs are more durable than most traditional bathtubs. They offer impact resistance, shatter resistance, and yellowing resistance. They are also lightweight, provide excellent heat retention, and require minimal daily maintenance.

Yes, sharp claws can easily leave scratches. It is recommended to keep pets out of the bathtub or use a non-slip mat as a barrier.

Wipe it dry, cover it with a dust-proof cloth, and place it in a dry, well-ventilated area. Avoid direct sunlight and heavy objects pressing on it.

Yes, customization is available. We support customization for various designs, including pet portraits, family photos, personalized illustrations, minimalist line art, and more. As long as you provide clear source materials (such as high-resolution photos or design drafts), our design team will optimize and adjust the layout based on your bathroom dimensions and mosaic tile specifications. Production begins only after the design draft is confirmed. Please note that more intricate patterns require a greater number of mosaic tiles, which may extend the production timeline. Specific details can be discussed with our customer service team.

Size selection should be based on actual bathroom space and usage needs. We offer tailored recommendations: For bathrooms <5㎡ (small units), choose a single-person bathtub 1200mm-1400mm long paired with a wall-mounted basin 600-800mm wide to save floor space. For bathrooms between 5-8㎡ (medium-sized), consider a 1500-1700mm bathtub paired with an 800-1000mm freestanding basin for both practicality and comfort. For bathrooms larger than 8㎡ (large-sized), consider a double bathtub over 1800mm in length. Pair it with a 1000-1200mm vanity featuring storage functionality to enhance the user experience. Additionally, you may provide photos of your bathroom's dimensions (length, width, height) and door/window locations. Our customer service team will create a customized design plan tailored to your space.

The shipping cycle for custom products is typically 30-45 days, depending on the complexity of the customization. The process consists of four steps:

Step 1: You provide your requirements (such as pattern, size, color) and source materials. Customer service will conduct an initial consultation to confirm feasibility. Step 2: Our design team creates a draft within 3-5 days for your review. Two free revisions are available if modifications are needed. Step 3: Upon draft approval, production begins. Mosaic artwork fabrication takes 15-25 days. Step 4: After production, a 1-2 day quality inspection is conducted. Shipment is arranged upon passing inspection.

Product configurations vary. The product page will clearly state “includes accessories” or “does not include accessories.” For instance, bathtubs typically come with drain assemblies by default but generally do not include faucets. If purchasing individual items, accessories must be selected separately.

You can provide the bathroom's length, width, and height measurements, along with photos showing the door and window locations. Our customer service team will help you determine if the dimensions are suitable.

Product weights vary. Net weight is listed under “Specifications” on the product page (e.g., solid surface basins weigh approx. 25-35kg, resin bathtubs approx. 80-100kg). Packaged weight increases by 5-40kg. All weights comply with international courier weight limits and are suitable for standard shipping.

Daily maintenance requires only two steps: regularly clean with a soft cloth and avoid contact with hard objects that may scratch, heavy objects that may impact, and staining/corrosive substances.

No, steel wool pads will scratch the surface and damage its transparency. Only soft cloths or sponges should be used.

No, thorough daily cleaning is sufficient. Frequent polishing may actually damage the surface.

No. Resin has excellent moisture resistance and remains durable in humid conditions as long as it is cleaned regularly.